Online Policies

Goods & Services

We offer a range of products for dogs, cats, birds and small animals (i.e guinea pigs, mice, rabbits and rats).

Our catalogue includes beds, bowls, coats, enclosures, food, grooming products, leads & collars, medication, toys, training supplies, and treats.

Privacy & Security

When you place an order, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account. Credit card numbers are encrypted using 128-bit SSL encryption.

Your information will never be sold to 3rd parties, but it may be used to send you 3rd party offers through our monthly newsletter, which is an opt in service.


Orders are generally processed in 2 days. If we cannot fill an order you will be notified within 2 days via email.

Viewing Orders

You can view your order at any time just by going to your account page...

Updating Account Information

You can update your information from your account page...

Shipping & Delivery

Upmarket Pets Pty Ltd ships goods Australia wide using Australia Post, however at this time we do NOT accept international orders through our website, please contact us on +61 3 9600 9120 to enquire about a special order.

Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. All orders are shipped from Melbourne, Australia. You will be contacted within 2 working days should any problem arise regarding your order, otherwise all orders will be shipped within 2 working days of payment. You will be notified by email once your order has been shipped.

Shipping times are estimated at 1 to 5 days for standard delivery within Australia. Express post within Australia is 1 working day. For orders weighing more than 20kg a courier will be used.

Returns & Replacements

We offer no cash refunds. If you would like to return an item you will receive store credit only. The item must be returned within 7 days at the cost of the customer.

Payment, Pricing & Promotions

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 13/06/13. Product prices are regularly updated when price changes are received from our suppliers.

GST does not apply to international orders.

We accept Visa, MasterCard and PayPal payments